The client

BNP Paribas Personal Finance is a major player in Europe for personal loans via its activities in consumer credit and mortgage lending. The company has nearly 20,000 employees and operates in about 30 countries. Under the Cetelem brand, the company offers a full range of personal credit products at sale points and car dealerships and directly to consumers through its customer relations centers and the Internet.

The challenge

LeadUp was initially asked to deliver Executive Coaching for the CEO. After a couple of sessions, it was agreed to further extend our collaboration to include a Resilient Leadership Program for the newly formed leadership team in BNP Paribas PB in the Nordics.

We did personal interviews with all 12 Senior Leaders to understand their current challenges. Here are the outcomes:

A newly formed leadership team from 4 different cultures and with different business backgrounds. All wants to get to know each other better – both professionally and personally

Currently under a lot of work pressure, and therefore important to work more structured and efficient

Too much working in silos, not enough cross-collaboration and knowledge sharing across the departments

Better support to each other, build more trust and become ONE leadership team

Working many hours. Wants to build more resilience and obtain a better work-life balance

The Senior Leaders and the organization have been through a lot of changes and transformation over the past 3 years. People and departments are tired. The organization needs new energy, more resilience and motivation to keep performing at a high level

Our solution

A 9-month Resilient Leadership Program was designed for the Senior Leadership Team with the aim to increase the level of resilience, build trust, and increase the overall performance of the team.

Here an overview of the Program:

The impact

Each Leader has increased their own resilience by integrating new practices into their professional & personal life. This has improved the work-life balance and given them more capacity to deal with the current transformation that the organization is going through

The Leadership Team supports each other better, cross-collaboration has improved, and they act more as ONE TEAM towards the organization

The level of trust has increased. The team feel they know each other at a deeper level, which helps them to be more honest and open when they collaborate, communicate, and give feedback to each other